Mobile / Sports
acu444 is straightforward about what data we collect when you use your account, how we store it, and what choices you have over it. Access to this platform depends on your local law and eligible regions — this policy applies wherever that access is permitted.
When you open and use your acu444 account, we collect information you provide directly — your name, contact details, and the credentials you set during registration. We also record transactional data connected to your wallet activity, including Nagad top-ups and Bank Transfer withdrawals processed through the account. This transaction record is retained for the period required to handle disputes, process pending payments, and meet the obligations that apply in your eligible region under local law. Beyond account data, we collect standard session signals — device type, browser version, pages visited and session duration. These help us keep the platform stable on mobile and surface the account tools you use most. We do not sell this data to third parties for their own marketing. We may share limited information with payment processors like Nagad and Bank Transfer solely to complete the transaction you have initiated. We may also share data with service providers who operate parts of the platform under contract, and we require those providers to protect it on the same terms we apply ourselves. Your data is stored on servers secured with industry-standard encryption. If you have questions about a specific data category — such as what is retained after account closure — you can reach our support team through the contact routes listed on this page. Eligibility to use this platform, and the legal basis for processing your data, both depend on your local law and eligible region.
This policy covers the data we handle when you interact with your acu444 account. It does not extend to third-party websites linked from our pages, nor to any service outside our direct operation. The four areas below describe what falls inside and outside this policy's scope.
Covered. Login activity, password changes, session tokens and device records tied to your acu444 account all fall within this policy. We hold these to keep your account secure and to resolve access queries you raise with support.
Covered. Nagad deposits, Bank Transfer withdrawals and any wallet movement recorded against your account are within scope. We retain transaction logs as required for payment disputes and regional compliance obligations.
Partially covered. Browsing signals collected while you navigate the lobby, sportsbook or account sections are within scope. Static public content that requires no login — such as this policy page itself — involves minimal data collection.
Outside scope. If you follow a link to an external site or use a service not operated by acu444, their own privacy terms govern. We are not responsible for data practices on platforms we do not operate, including external payment portals.
Your account is where most of your data lives, and that is also where you can act on it. Log in and open the account settings page to review the personal details we hold — name, contact address and linked payment method. If any detail is incorrect, you can update it directly from the profile section; changes take effect on the account immediately. For information that sits outside the self-service area — such as historical transaction logs from Nagad or Bank Transfer activity — raise a request through our support contact route and we will respond through the channel you used. If you want to know exactly which data categories we hold about you, the same contact route applies. We do not require you to explain why you are asking. Where your local law grants a right to request deletion of account data, we will assess and action that request in line with the obligations that apply in your eligible region — some records may be retained for the period required by payment or compliance rules even after a deletion request.
Open account settings after logging in to see the personal data currently held on your profile. Transaction history — including Nagad and Bank Transfer activity — appears in the wallet section of your account.
Update your name, contact details or linked payment information from the profile section inside your account. If a field is locked, contact support and quote the detail you need corrected.
Send your question through the support route published on this site. We will identify the data categories we hold and explain the basis for retaining them. No reason is required to ask.
For requests that go beyond self-service — such as data deletion or a full account record — use the contact route below. We will confirm receipt and follow the process that applies in your eligible region.
If you have a question about this policy, want to review the data we hold, or need to raise a correction, the routes below are the ones we actively monitor. Use whichever channel matches how you normally contact us — each goes to the same team handling privacy and account queries.
Open the chat widget from any page while logged in. Identify your query as a privacy or data question so it is routed to the right team. This is the channel for urgent account data questions.
Send your privacy question to the support email address published in the contact section of this site. Include your registered account details so we can locate your record and respond accurately.
Log into your account and open the Help or Support section. Submit a ticket specifying a privacy or data request. You can track the status of your submission from the same section.
acu444 applies consistent data handling standards across account registration, session tracking and payment processing. This section describes the four main areas of that practice so you know exactly what to expect.
We use cookies to maintain your login session, remember your account preferences and measure which parts of the platform you visit. You can adjust cookie behaviour in your browser settings. Disabling session cookies may affect login functionality on mobile and desktop.
Your account password is stored in hashed form and is never held or transmitted in plain text. We log device and session data to detect unusual access patterns. If we identify a login that looks out of place, we may prompt additional verification before granting access.
Account registration data and transaction logs — including Nagad and Bank Transfer records — are held for the period needed to resolve disputes and meet obligations in your eligible region. After account closure, some records may be retained as required by applicable rules before deletion.
When we update this policy, we will post the revised version on this page with an updated effective date. Continued use of your account after a posted update means you have reviewed the changes. For material changes, we will notify you via the contact detail on your account.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not here, contact us through the routes listed in the support section above.
We collect the name, contact details and credentials you enter at registration. Once your account is active, we also record transaction data — such as Nagad deposits and Bank Transfer withdrawals — and session signals like device type and pages visited. All of this is described in the policy above.
Yes. Log in and check your account profile and wallet history for the data held there. For information outside the self-service area, send a request through live chat or the support email published on this site. We will identify the relevant data categories and respond through the same channel.
We share data only where necessary to operate the platform. Payment processors like Nagad and Bank Transfer receive only the data needed to complete your transaction. Contracted service providers who support platform operations are required to protect your data on equivalent terms. We do not sell your data.
Log in and go to the profile or account settings section. Most fields — name, contact address, linked payment method — can be updated directly there. If a field is locked and the detail is wrong, raise it through the support contact route and quote the correction needed.
Where your local law grants a right to deletion, you can submit a request through our support contact route. We will assess it against the retention obligations that apply in your eligible region. Some transaction records tied to Nagad or Bank Transfer activity may be retained for the required period even after a deletion request.
We post the revised policy on this page with an updated effective date. For material changes, we will also notify you through the contact detail registered on your account. Continued use of your account after a posted update indicates you have reviewed the new version.